REFUND POLICY

LAST UPDATED: OCTOBER 2026

1. OVERVIEW

We strive to deliver the highest quality digital products and services. However, due to the digital and instantly accessible nature of L2Hub software and access keys, our policies regarding refunds are strict and typically final.

2. DIGITAL PRODUCTS POLICY

All sales of premium keys and subscriptions are final. Once a key has been generated and delivered to your account or email, it cannot be returned, revoked, or refunded under normal circumstances. By purchasing, you acknowledge that you are buying a digital good that is exempt from standard return periods.

3. ELIGIBLE EXCEPTIONS

Refunds may be issued solely at our discretion under the following conditions: duplicated transactions caused by our payment gateway, or if the product is proven to be completely non-functional for an extended period due to major system failures on our end. Incompatibility with specific hardware is not grounds for a refund.

4. DISPUTES AND CHARGEBACKS

Initiating a chargeback or payment dispute without contacting our support team first will result in an immediate and permanent ban of your hardware ID and account from all L2Hub services. If you have an issue with your payment, please reach out to us directly to resolve it.

5. REQUESTING ASSISTANCE

If you believe you meet the criteria for an exception, or if you are experiencing technical difficulties, you must contact our support team through our official Discord server within 48 hours of your purchase. Please have your transaction ID and proof of purchase ready.